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Deepening Customer Relationships to Deliver on Global Business Goals
From Salesforce's Data 360 and Agentforce Marketing, we deliver hyper-personalized 1:1 marketing and autonomous agentic AI agents with Agentforce, enabling seamless customer engagement through Agentforce Service and predictive insights with Einstein. This enables us to optimize every touchpoint of the customer journey. We offer the full range of Salesforce products and services to create comprehensive customer experience solutions:
Unlock the Power of Agentic AI for Unique 1:1 Personalized Customer Experiences with Data 360
Agentforce is Salesforce’s embedded Agentic AI platform. Unlike traditional Gen AI, Agentforce enables autonomous, adaptive, and goal-driven AI agents that collaborate with teams, automate multi-step tasks, and deliver real-time personalization across every customer touchpoint.
Agentforce is Salesforce’s agentic AI layer that unifies data across the Salesforce ecosystem to enable real-time Customer 360 and 1:1 personalization at scale.
Agentforce is Salesforce’s agentic AI layer that unifies data across the Salesforce ecosystem to enable real-time Customer 360 and 1:1 personalization at scale.
Key Capabilities -
1:1 Personalization at Scale
Journey Builder & Automated Campaigns
Real-Time Customer 360 Views
Agentforce Marketing Automation
Agentforce Commerce + POS
Loyalty Management
Salesforce - Agentic Enterprise Solutions with Agentforce
Marketing - Marketing agents can generate and optimize campaigns, automate personalized customer journeys, and analyze performance in real time using unified customer data.
Sales - AI sales agents can autonomously qualify leads, schedule meetings, and provide real-time sales coaching during calls, helping teams close deals faster.
Service - AI service agents can handle customer inquiries, automatically route and prioritize cases, and deliver personalized support across channels 24/7, escalating to humans when needed.
Data Operations - AI agents built on Salesforce Data 360 can automate data ingestion, unification, and orchestration across connected systems, enabling faster and more accurate insights.
IT & Operations - OpsAI agents can detect, diagnose, and help resolve incidents automatically, while generating detailed post-incident reports to improve response times and reduce downtime.
Agentforce Marketing
Agentforce Marketing
A comprehensive marketing automation platform for engaging customers across various channels like email, mobile, social media, websites, and ecommerce. It includes tools for journey building, email marketing, advertising, and personalization. It delivers real-time 1:1 personalization with Journey Builder for automated lifecycle engagement, Content Builder for dynamic asset creation, omnichannel campaign orchestration across email, SMS, social, and ads, plus Loyalty Management to drive repeat engagement.
Agentforce Commerce
Agentforce Commerce
Enables brands to deliver seamless, personalized shopping experiences across web, mobile, social, and in-store channels. It connects customer data, AI-driven personalization, and order management to optimize every stage of the buyer journey and drive higher conversions.
Agentforce Sales
Agentforce Sales
Agentforce Sales is a powerful sales platform to personalize sales engagement at scale, automate lead nurturing, and customer relationships with AI-driven insights. It accelerates quoting with CPQ (Configure, Price, Quote), boosting conversion rates and ROI, advanced forecasting, and improving conversion rates with intelligent lead scoring—all in one unified solution.
Agentforce Service
Agentforce Service
Agentforce Service empowers businesses to deliver personalized, connected customer support across every channel. It provides a 360° view of each customer, including past purchases, interactions, loyalty details, and recommended products, while enabling seamless case management, AI-powered chatbots, and omnichannel service for faster resolutions and stronger loyalty. It empowers agents to deliver 1:1 service personalization and even assist with clienteling. It automates case routing and expedites requests, resolves issues faster to increase retention.
CRESCITA Salesforce Agentic AI Enterprise Solutions
Enterprise Salesforce solutions, enables seamless integration and scalability across your business operations. By focusing on enterprise-wide AI transformation, global market expansion, and omnichannel customer engagement, we deliver strategies and build digital products that result in substantial revenue growth, enhanced operational efficiency, and significant cost savings. CRESCITA unites creativity and technology to empower ambitious brands to thrive in an ever-evolving digital landscape.
Unlock the full potential of agentic AI-driven personalization with Data 360 by leveraging advanced data insights. CRESCITA helps businesses create seamless, individualized customer journeys by utilizing AI agents that adapt in real-time, anticipate customer needs, and engage users with relevant, contextual interactions.
AI-driven segmentation and predictive analytics
Personalized recommendations and customer journey mapping
Real-time customer sentiment analysis and adaptive engagement
Omnichannel support tailored to individual preferences
Intelligent automation to enhance responsiveness and customer satisfaction
CRESCITA Salesforce Services
Salesforce Enterprise Strategy
Business Analysts + Analytics
Salesforce Implementations + Customization
Salesforce Administration
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