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Elevating Hospitality Guest's Experience with 1:1 Personalization and Loyalty Management
At CRESCITA, we help hotels, resorts, and hospitality brands transform their operations and guest experiences through data, AI, and digital strategy. Our solutions are designed to streamline workflows, increase revenue, and turn every stay into a personalized journey.
CRESCITA Hospitality Solutions
CRESCITA Hospitality Solutions
We centralize guest data across touchpoints—reservations, loyalty programs, digital interactions—creating a seamless, 360° view that empowers hyper-personalization.
AI-Powered 1:1 Personalization
Leveraging Salesforce Einstein AI, we deliver timely, tailored experiences—suggesting upsells, automating concierge messages, and anticipating guest needs in real time.
Data-Driven Loyalty + Engagement
Through dynamic loyalty programs and automated marketing journeys, we help build loyalty through relevance and personalization. Tailor recommendations and interactions based on guest preferences and behavior. Repeat guests are the heartbeat of hospitality. We build loyalty programs powered by Salesforce Loyalty Management that reward guests in meaningful ways. With AI-driven insights, we create personalized loyalty journeys that increase retention, encourage upsells, and transform guests into lifelong brand advocates.
Empower your team with centralized data, reducing manual tasks and delivering faster guest service.
Create dynamic, rewarding loyalty programs and marketing campaigns that resonate—and convert.
Guest Journey Personalization + Automation
We design hospitality experiences where every touchpoint feels tailored. Using Salesforce Agentic AI, Agentforce Marketing, and Data 360, we help brands recognize each guest in real time, anticipate needs, and automate communications that feel human and intuitive—delivering a truly seamless, personalized journey at scale.
Global Reservations - Web, Mobile + Social Commerce
Hospitality today is global, digital, and mobile-first. We integrate Agentforce Commerce with social and mobile platforms to simplify reservations, upsells, and package sales worldwide. Guests can book seamlessly through the channels they prefer, while hotels unlock new revenue streams across markets.
Website, Mobile App Development + Conversion
Your website and mobile app are your brand’s digital lobby. We build and optimize platforms that not only reflect your property’s unique identity but also convert lookers into bookers. From intuitive booking engines to in-app concierge services, we help you create direct guest relationships that drive loyalty and reduce OTA dependency.
Performance Media Buying + Management
We run targeted media campaigns across channels to attract new guests and re-engage loyal ones. Our performance-driven approach ensures every advertising dollar is tied to measurable KPIs like occupancy, ADR, and RevPAR, maximizing marketing ROI.
Global Search, Email, Social, Video + Event Creation
We craft compelling campaigns across digital and experiential channels to amplify your hospitality brand. From multilingual SEO strategies to personalized email journeys, immersive video storytelling, and on-property events, we create content that builds awareness, sparks bookings, and strengthens guest loyalty worldwide.
Conversion Rate Testing + Optimization
We believe every guest interaction can be improved. Our analysts test and refine digital experiences—websites, apps, and booking funnels—using data-driven experimentation. The result: smoother booking journeys, higher conversion rates, and increased direct revenue for your property.
Content Creation + Management
Great hospitality is as much about storytelling as service. We develop and manage digital content—from photography and video to blog and social content—that conveys your property’s unique story. By aligning content with guest personas and journeys, we ensure your brand inspires and converts.
Lead Generation + Salesforce CPQ
For group sales and corporate hospitality, we enable smarter lead management and quoting through Salesforce Agentforce Sales and CPQ. From corporate retreats to weddings, our solutions streamline proposal generation, track opportunities, and accelerate deal cycles—helping your sales team close faster while delivering a more professional, personalized client experience.
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