CRESCITA Retail Solutions

At CRESCITA, we help retailers transform their businesses with data-driven strategies, innovative technology, and personalised customer experiences. From global brands to niche boutiques, we enable you to reach the right customer, at the right time, across every channel.

1:1 Personalised Customer Journeys

We leverage Salesforce Agentic AI and Marketing Cloud to deliver hyper-personalised experiences at scale. Every interaction—from email to mobile, social, and in-store—is tailored to your customer’s preferences, past behaviour, and purchase history. This drives engagement, loyalty, and repeat sales while streamlining your marketing efforts.

Omnichannel Commerce

Our solutions unify online and offline sales channels for a seamless shopping experience. With Salesforce Commerce Cloud, mobile commerce, and social commerce, we enable retailers to optimise every touchpoint—from mobile apps to social platforms—ensuring your customers can shop wherever and however they choose.

Data-Driven Insights & Analytics

We transform transactional, behavioural, and third-party data into actionable insights. Using Tableau, Data Cloud, and advanced analytics, we help you understand customer behaviour, optimise merchandising, and anticipate trends, so you can make informed decisions that maximise ROI.

Intelligent Operations

By integrating Sales, Service, and Marketing Clouds, we streamline operations, automate workflows, and provide a 360° view of your customers. This operational efficiency reduces costs, improves service, and allows your teams to focus on strategic initiatives that drive growth.

Loyalty & Retention

Our approach goes beyond acquisition. We design and execute loyalty programs, predictive campaigns, and retention strategies that keep your customers coming back. With insights from AI-driven analytics and omnichannel orchestration, your brand can create lasting relationships and measurable lifetime value.