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Exceed Customer Expectations with
Exceed Customer Expectations with
1:1 Personalization at Scale with Salesforce
1:1 Personalization at Scale with Salesforce
Our primary services include strategy and delivery of 1:1 Personalized Customer Journeys solutions, leveraging Salesforce Agentic AI with Agentforce. Serving up a unique customer experience across all touchpoint and channels at scale and gives you a true 360 view of every customer. Enterprise Cloud Solutions, enables seamless integration and scalability across your business operations. By focusing on enterprise-wide AI transformation, global market expansion, and omnichannel customer engagement, we deliver strategies and build digital products that result in substantial revenue growth, enhanced operational efficiency, and significant cost savings. CRESCITA unites creativity and technology to empower ambitious brands to thrive in an ever-evolving digital landscape.
Unlock the full potential of AI-driven personalization by leveraging advanced data insights. CRESCITA helps businesses create seamless, individualized customer journeys by utilizing AI agents that adapt in real-time, anticipate customer needs, and engage users with relevant, contextual interactions.
AI-driven segmentation and predictive analytics
Personalized recommendations and customer journey mapping
Real-time customer sentiment analysis and adaptive engagement
Omnichannel support tailored to individual preferences
Intelligent automation to enhance responsiveness and customer satisfaction
Develop a scalable AI-driven personalization framework that enhances customer engagement, increases conversion rates, and ensures long-term brand loyalty.
Customer data strategy and AI-driven insights framework
Personalization playbooks for marketing, sales, and service
Real-time decisioning and automation strategy
Predictive analytics and data-driven audience modeling
AI-driven content and campaign personalization
Cross-functional integration for a seamless personalization
Performance benchmarking and continuous optimization
Salesforce - A True 360 View of Customers
Sales Cloud + CPQ - Uses AI-driven insights and a unified customer profile to personalize sales engagement at scale, automate lead nurturing, streamline deal cycles, and accelerate quote-to-cash with CPQ, boosting conversion rates and ROI.
Service Cloud - Provides a complete Customer 360 view with omnichannel interactions, past purchases, recommended items, and loyalty details—empowering agents to deliver 1:1 service personalization, automate case routing, and resolve issues faster to increase retention and ROI.
Marketing Cloud - Delivers real-time 1:1 personalization with Journey Builder for automated lifecycle engagement, Content Builder for dynamic asset creation, omnichannel campaign orchestration across email, SMS, social, and ads, plus Loyalty Management to drive repeat engagement—all powered by unified Customer 360 data for maximum ROI.
Commerce Cloud - Delivers personalized product recommendations and promotions at scale using unified shopper data, automates merchandising and inventory workflows, and drives higher AOV and repeat purchases.
Data Cloud - Unifies data from all systems into a real-time Customer 360 view, enabling 1:1 personalization and powering AI and automation to improve decision-making and operational efficiency.
Agentforce - Empowers autonomous AI agents to act on real-time Customer 360 data, delivering adaptive, goal-oriented personalization, automating multi-step tasks, and scaling human-AI collaboration for maximum ROI.
A Seamless Personalized Journey Impact Results
By providing customized experiences, businesses can attract new customers and increase revenue. Research by McKinsey shows that customized customer experiences can reduce customer acquisition costs by as much as 50%, lift revenues by 5 to 15%, and increase marketing ROI by 10 to 30%. Some companies have even experienced revenue growth of up to 25% through personalization.
CRM Data Cloud
CRM Data Cloud
Unify customer data from every interaction and touchpoint to create a single, comprehensive view of each customer, enabling more informed decisions and precise personalization.
Centralized customer profiles for a holistic view
AI-driven insights for predictive customer behavior modeling
Smart segmentation and lead scoring for sales and marketing alignment
AI-powered sentiment analysis for customer service optimization
Automated workflow integrations to improve efficiency
Intelligent case routing and resolution in customer support
Cross-platform data synchronization for a seamless experience
Personalization engines powered by real-time behavioral data
Custom AI-driven dashboards and reporting tools
Privacy-first AI solutions to ensure compliance and security
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